tripla Service Level Objective

We have set the following service levels as goals and are operating them so that our customers can comfortably use them.

* We make every effort to reach the target, but it may be below the target value.

Third party certification

We have obtained privacy mark certification for privacy information management.

Service utilization rate

We will operate with a target of 99.99%. (Excluding planned maintenance)

Vulnerability response

Vulnerability testing is conducted on a regular basis.

Service provision time

24 hours a day, 365 days a year (excluding planned outages such as regular maintenance)

Planned outage

Regular maintenance will be carried out on the first Sunday of every month between 1 am and 7 am (JST). The service may be temporarily unavailable during regular maintenance. Regular maintenance may not be carried out, so if you do, you will be notified on the top page after logging in one week in advance.

Redundancy

Redundancy is implemented for all servers, networks, storage, and data.

Response in case of failure

We constantly monitor the system for failure notifications and respond according to the operation manual when a failure occurs.

Data center location

It operates in a data center in the AWS Tokyo region.

Backup

We make non-disruptive backups of your data every day.

Erase data

The input data, user information, and audit log will be deleted 30 days after the end of the service contract. The backup data will be completely erased in about 2 weeks after each data is erased.

However, if you cancel some of the multiple services under contract, only the input data of the service to be canceled will be deleted.

Treatment of administrator

In line with the management system stipulated in our information security policy

We limit the administrators who can access the data.

Support time

Mon-Fri 10 am-12am / 1pm-5:30pm

(Japan time: excluding year-end and New Year holidays)

Support tools

Phone, email, and chat